Location : Mumbai

Reporting to : Director

Job / Role Description :

Koita Foundation (KF) is looking to improve program scale and outcomes in areas of education, livelihood and healthcare through the strategic use of technology. We do this through our work with NGOs in the sector along with enhancing impact of government programs. We work closely with NGOs to understand where use of technology can have the maximum impact. We partner with them in their journey of digital transformation right from selection of the tool up to implementation and roll out.

We are searching for a Program Manager to drive our digital transformation projects with our NGO partners. The ideal candidate will be a passionate individual with strong skills in program design and implementation. The Program Manager should have skills to ensure that system design, testing and implementation is done within time, cost and quality budgets. Strong communication and interpersonal skills will be required as the role involves collaborating across multiple entities.

Responsibilities:

NGO Leadership Engagement

• Engage with NGOs leaders to develop a core set of priorities areas
• Ensure engagement of NGO leadership in driving overall programs
• Build strong relationship with NGO leaders to ensure their involvement and support
• Define and track key success metrics and outcomes
• Identify project's critical success factors and align key stakeholders at the start of the program

Program Design and Implementation:

• Engage with NGOs and their operations and field team
• Co-ordinate meeting set up & ensure prior prep before meetings
• Facilitate discussions define project's success factors and key stakeholders in the start of the program
• Develop overall project requirements - understand NGO needs, participate in requirements gathering meetings, develop requirements - wish list, final requirements and work arounds
• Co-ordinate with Tech vendor and NGO to finalise design and ensure systems development within timelines
• Create a conducive and collaborative environment to facilitate successful program completion
• Conduct end-to-end testing of application to ensure compliance to needs
• Handhold NGOs through the implementation process to ensure system adoption and usage; facilitate user issue resolution and user recognition
• Proactive program risk management - identifying and possibly assisting in mitigating potential risks and challenges (incl. timeline and budgets)

Provide Post-implementation coverage:

• Track system usage
• Define and track key metrics and outcomes
• Identify performance gaps and work with NGOs to fix issues
• Receive, review, and discuss additional requirements

Managing External Communications

• Manage social media handles
• Ensure review and update of website content
• Work with marketing/other agencies for video and other content
• Ensure creation of case studies and presentations as required

Program Manager - Requirements and skills

• Education - BE/B.Tech/B.Sc/BCA
• Over 4 years' experience in project or program management/ consulting
• Strong problem-solving skills esp. ability to simplify complex issues
• Strong English communication skills - spoken & written

Location- Koita Foundation Office, Mumbai

Type of Role- Full Time

If interested, please send your CV to Drishti Trivedi- drishti@koitafoundation.org